How do I return my order?
Learn about returns.
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Returns & Refunds
Information relating to Returns and Refunds
What's your returns policy?
Learn about our returns policy.
Fair Returns Policy
PANGAIA Fair Returns Policy. At PANGAIA, we aim to make your online shopping experience as seamless as possible, which is why we offer a flexible return policy. However, we do keep track of the number of returns made by our customers to ensure that p
Can I return my order from a different country?
Learn about returning an order from a different country.
Have you received my returned items?
Learn about tracking your returned orders.
Will I have to pay for my return?
We have recently updated our returns and exchange policy. Please see below:. FREE SHIPPING ON ORDERS OVER. (IF AVAILABLE). Free returns and exchanges. Free returns and exchanges. Free returns and exchanges. $25 fee for returns and free exchanges. AUS
Can I exchange my order?
We offer free exchanges within 30 days from the delivery date, as long as your item is in its original condition with all packaging and tags. Holiday returns: Items bought between 22nd November until and including 15th December will be granted an ext
The size I need to exchange for is not available. Can I still exchange?
Unfortunately, if the size is currently out of stock, we are unable to exchange for this size. We recommend signing up for restock notifications on this item and returning it as normal. You can subscribe to out-of stock notifications from our website
How can I track my return?
You can track your return by using the tracking link provided in the email we sent you with your returns label. Once the refund is processed you will receive an email to update you. The process typically takes 5-10 business days from the day we recei
Can I combine items from several orders into one return parcel?
Unfortunately, items from separate orders will need to be returned in separate parcels and you'll need to create a returns label for each order. If you wish to add additional items to an existing return, please cancel the existing returns label via t
Can I claim my taxes and duties back if I return my order?
As taxes and duties are payable to DHL, unfortunately, we cannot refund these and we apologize for any inconvenience. We recommend that you contact DHL directly to make a claim.
Will you refund my shipping fees if I make a return?
Your delivery charge will be refunded in some circumstances, for example, if your entire order was faulty or incorrect, or if your order was canceled. Take a look at our terms of sale here for more details.
I returned my order, why haven't I been refunded yet?
Our teams are working as fast as possible to process returns quickly. Once the refund is processed you will receive an email to update you. The process typically takes 5-10 business days from the day we receive your return at the warehouse. Please be
I accidentally refunded to a gift card instead of the original payment method, can I change this?
If you have not yet dropped off your return parcel, you are able to cancel your return request by entering your order number and email into the Returns Hub and selecting “Cancel this return”. You will then be able to process a new return, and select
My refund is incorrect, what should I do?
We are so sorry if we made a mistake when processing your return!. Please reach out to us by clicking 'Black Speach Bubble' in the bottom left-hand corner or by using the 'Chat' button on our website. If one of our agents is online, you will find thi
Can I receive my refund into a different bank account?
We can only process refunds into the bank account of the original payment method. If you have closed this account, please contact your bank directly to organize a transfer of the refund, as we are unable to do this for you.
Can I return a Gift Card?
Please note that Gift Cards cannot be returned or exchanged for cash. All returned items that were paid for with a Gift Card will be refunded as account credit, which can be redeemed against future orders.